Teams users will soon have access to Microsoft 365 Copilot that brings with it a list of new AI-powered features designed to enhance the overall Teams experience. Microsoft 365 Copilot is an AI assistant currently in development for Microsoft 365 applications and services. It uses LLMs, or Large Language Models, powered primarily by OpenAI’s ever-popular GPT-4 to help create suggestive and generative assistance, be it through generating documents, emails, presentations and more. Remember Clippy? I like to think of it as a way smarter Clippy.
Copilot for Teams will add these AI-assistant features in numerous ways, starting with Teams phone calls and Teams chat. For Teams phone calls, Copilot can generate real-time summaries of any ongoing call, meaning the AI-powered assistant mines important information such as dates, names and key talking points of the entire conversation. Creepy and cool.
In the accompanying blog post, Microsoft provided an example of how Copilot can benefit telemarketers, “As the customer talks, Copilot summarises the call and captures their relevant questions about the product features, benefits, and pricing,” further adding, “Copilot can also capture the customer’s feedback and suggest next steps. You can use this information when writing a follow-up email with supporting content and information to address the questions raised during the call.”
On the other side of the spectrum, Copilot in Teams Chat grants users the ability to extract important conversation points from long-winding chat threads. Particularly useful in providing a quick summary of a missed conversation, especially for teams who work in different time zones. Even more so, the key information from a conversation can then be transformed into a helpful list or tables.
Microsoft has not yet released the commercial version just yet, though testing is currently available through a Microsoft 365 Copilot early-access program. There’s also no release date in sight, but the Windows maker has announced it will be priced at an additional $30, per user, a month. Who says AI doesn’t pay?. If you’re interested, feel free to check out the Copilot in Teams episode down below.