Microsoft is once again in the spotlight for the wrong reasons as Windows 10 Extended Security Updates (ESU) refuse to work on some PCs. Some users have reported temporary unavailable for the ESU program in their region, while others face a “Something went wrong” error message without any further explanation.
According to Windows Latest, multiple users have reported their inability to sign up for Windows 10’s ESU program despite the OS being in end-of-life (EOL) for nearly a month now. As a reminder, Microsoft declared Windows 10 EOL back on October 14, meaning that the ESU users engaged in this special channel are already expecting their first update, scheduled for November 11.
The reason behind this bug is split into two categories. The first concerns users who live in regions that are not yet supported by the ESU, causing the system to present a “not available” error message. In this instance, the user is clearly warned about their system’s out-of-support condition, urging them to sign up for the ESU program or check for Windows 11 requirements in the prospect of upgrading. The issue is that when you press the “Enrol now” button, you get an error message that says “Enrolment for Windows 10 Extended Security Updates is temporarily unavailable in your region,” without giving any hint at when this will be possible.
The second issue seems to concern all users and all regions. When attempting to pursue the ESU setup, the procedure fails abruptly, displaying the error “Something went wrong. We can’t enrol you in Extended Security Updates right now. Close this window and try again.” This is even more frustrating since it doesn’t give any indication of what causes the error. Windows Latest believes that this happens when the PC is part of an organisation and thus isn’t eligible for the consumer Extended Security Updates. To fix this, the user must purchase the business ESU variant, meaning no free ESU subscription.
When contacting Microsoft about this situation, the company told Windows Latest that “The enrolment experience for the Windows 10 Extended Security Updates (ESU) program may vary by region based on local market factors.” Adding that it has made some changes to the options offered in the EU, which may delay things.
Overall, this issue seems to appear only under specific circumstances, meaning that the majority of users will be getting security updates as planned. However, if you face this issue and can’t wait for Microsoft to fix it, the only option is to reinstall a compatible Windows 10 version or accept the Windows 11 upgrade. Looking at this, waiting is definitely the best bet.
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