Asus has responded to the ongoing reports of damaged Ryzen 7 9800X3D CPUs, which are believed to have been victims of faulty or aggressively-configured motherboards. The brand said that it has launched an internal review and that it is working closely with AMD to verify reported cases.
This statement follows recent community posts earlier this year regarding unexpected failures on systems based on Asus’ 800-series boards. Though not as widely reported as in the case of ASRock, multiple incidents have been linked to machines using Asus’ B850 and X870E boards. More concerning is some of these are not cheap entry-level models that could struggle with the Ryzen 7 9800X3D, but rather premium options such as the ROG Strix X870E.
Some users have described systems getting stuck in boot, often with a 00 Q-code on the motherboard’s debug display. For those unfamiliar, Q-code 00 generally indicates a CPU-related initialisation failure, meaning that the system is unable to start the CPU and proceed with the POST (Power-On Self-Test) process.
While this can happen for other reasons, such as a new CPU that the BIOS doesn’t yet support, in this instance, these CPUs were working just fine before, on the same boards. Understandably, users indicate that they have attempted the usual troubleshooting steps, such as BIOS updates and reseating components, but to no avail, unfortunately.
In its statement, Asus does not dismiss the veracity of these reports, but at the same time, it didn’t confirm its boards’ responsibility. The brand plays it safe for now, while ensuring that it’s conducting preventive checks on product compatibility and performance. The company also indicated that it’s closely working with AMD to validate the reported cases.
In the meantime, Asus recommends 800-series motherboard owners to update their BIOS to the latest version to ensure the best stability. If you don’t know how, we have a detailed guide that will help you do so step by step.
Hopefully, these are just separate incidents caused by some unique combination; the last thing anyone needs is another season of Is Your PC Safe.
Asus’ full statement:
“We are aware of recent reports concerning AMD Ryzen™ 7 9800X3D CPUs and ASUS AMD 800-series motherboards, and we have initiated an immediate internal review. Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure ongoing stability and quality. We are looking to provide timely solutions to ensure our products and services meet expected standards.
Users are also advised to update their ASUS AMD 800-series motherboard to the latest BIOS via ASUS EZ Flash or BIOS Flashback to help ensure system stability; we provide an official technical support FAQ with detailed instructions.
Customers who are affected or have concerns are encouraged to contact ASUS customer service for direct assistance. We take this matter seriously and value our customers’ trust, and we remain committed to transparency and to ensuring our products can be used with confidence.”
